Terms and Conditions

Status: August 2020

  1. scope

Our general terms and conditions apply to all written, telephone and online orders and are recognized with every order. Our general terms and conditions, which can be found on the Internet, apply to all orders in our online shop. You will receive an electronic order confirmation from us. Past orders can be viewed in your account.

All offers and promotions in advertising material and in the online shop are only valid while stocks last. We ask for your understanding that the delivery is only made in normal household quantities. All prices are in euros including the respective statutory value added tax and plus a share of the shipping costs. The amount of the shipping costs can be found under point 8 of the terms and conditions or on the order process.

  1. Right of withdrawal

Right of withdrawal

In the event of a cancellation, the goods must be returned unopened and undamaged to n.KARA INTERTRADE GmbH. You have the right to cancel this contract within fourteen days without giving a reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods. However, the period does not begin before the purchase contract has become binding for you through your approval of the purchased item. In order to exercise your right of withdrawal, you must inform us



Logistikstrasse 3, D4A 2201 Hagenbrunn Austria

E-mail address: info@karaonetools.com by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract.

You will immediately receive a confirmation from us that we have received such a revocation. To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we will have given you all payments that we have received from you, excluding delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse the repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.

You must return the goods to us immediately and in any case, at the latest within fourteen days from the day on which you informed us of the cancellation of this contract. The deadline is met for parcelable goods if you send the goods before the period of fourteen days has expired.

We ask you to notify us of the freight forwarded goods, request that you contact our customer service within fourteen days (phone: +43 68181523761, e-mail address: office@dachzelt.camp) in order to collect the goods accordingly to organize.

You only have to pay for any loss in value of the goods if this loss in value is due to handling you that is not necessary to check the condition, properties and functionality of the goods.

End of revocation

  1. Exclusion / expiry of the right of withdrawal

A right of revocation does not exist in the case of contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or that are clearly tailored to the personal needs of the consumer and it expires prematurely in the case of contracts for the delivery of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been removed after delivery.

  1. Contract language

The contract, order and business language is German.

  1. delivery

Deliveries are only possible within the European Union (with the exception of all islands that can only be reached by ship). Other countries by prior arrangement. The delivery takes place only in household quantities.

  1. Validity of prices

The prices quoted are in euros (including statutory VAT).

  1. Delivery costs per order and delivery address

For items with parcel delivery you pay around € 9.50. Screws and other small parts. (Does not apply to roof tents or other bulky goods)

We charge a shipping fee of approx. € 145 for items that are delivered by freight forwarding due to their bulkiness or weight, regardless of the value of the goods. This depends on the delivery address and country. You will receive more detailed information when ordering.

If items are ordered with parcel delivery and forwarding delivery, we only charge the forwarding fee.

  1. payment

What payment options do you have for your order?

Paypal, Visa, Mastercard, Klarna, instant transfer, cash payment on site, installment payment via online shop, transfer to bank account

9.1 Purchase on account

In the case of purchase on account (payment by bank transfer), the invoice amount is due within 7 days of receipt of the goods.

9.2 Part payment

We do not offer a partial payment; payment in installments is possible via our online shop.

9.3 Credit Card

You can pay with us online by credit card. Simply select “Credit card” under “Payment method”. We accept Mastercard, Visa. In addition to the credit card company, the card number and the period of validity, we need the check digit of your credit card. The check digit is a 3-digit number on the back of your credit card that ensures payment security on the Internet.

9.4 Prepayment

We reserve the right to make the delivery of the goods dependent on an advance payment. As a rule, an advance payment is 50% of the invoice amount.

9.5 PayPal

With us you can pay easily and securely without cash using PayPal. If you choose this payment method, you will be forwarded directly to PayPal for payment.

  1. Late payment

Please note that additional costs will be incurred in the event of default in payment.


In the event of default in payment for a cash purchase, we are entitled to charge interest on arrears of 1.65% per month (19.8% pa) on the current account. This results in an effective interest rate of 21.7% pa


In addition, we are entitled to charge reminder fees in the event of default in payment in cash or in part, insofar as these are necessary for appropriate legal prosecution and are in reasonable proportion to the demanded claim, in the amount of € 10 to a maximum of € 16 per reminder. If our reminders are unsuccessful, we commission a collection agency to collect the receivables and charge a processing fee of € 10 for an outstanding claim of up to € 100, a processing fee of € 30 for an outstanding claim of over € 100 to € 200, and a processing fee of € 30 for an outstanding claim of over 200 € to 500 € a processing fee of 50 €, as well as a processing fee of 60 € for an outstanding claim of over 500 €. In addition to these costs, all costs incurred by the debt collection agency and billed to us, the maximum amount of which results from the ordinance on the maximum rates for debt collection agencies (Federal Law Gazette No. 141/96), are borne by the customer who is culpably in default of payment, provided these costs are appropriate and necessary for appropriate legal prosecution.

If you are in default of payment, you undertake to notify us immediately of any change in your last known address. Otherwise, we are entitled to offset research costs in the amount of € 56.48 per required survey.

Table of costs according to the ordinance on maximum rates for debt collection agencies according to Federal Law Gazette 141/96 valorized as of 1.1.2020

Received balance transferred € 19 to € 73 € 73 to € 364 € 364 to € 727 over € 727

Processing fee * 37.66 € 26.40% 20.40% 9.60%

Reminder fees * for 1st reminder € 13.45 € 26.89 € 45.73 € 94.14

Reminder fees * for further reminders € 17.48 € 32.28 € 51.12 € 107.59

Registration fees *
per quarter or part thereof € 8.06 € 18.82 € 37.66 € 37.66

Address surveys * Inland € 56.48

* The stated percentages / amounts include sales tax

The payments are first offset against interest and costs.
(Status: August 2020)

  1. Retention of title

We reserve title to all goods delivered by us until the purchase price has been paid in full.

  1. Electronic communication

You agree that the contract-related communication can take place in electronic form.

  1. privacy

You can find our detailed data protection notice at www.dachzelt.camp/datenschutz

  1. Disclaimer of liability for external links

We refer on our pages with links to other pages on the Internet. The following applies to all of these links: We expressly declare that we have no influence whatsoever on the design and content of the linked pages. We therefore hereby expressly distance ourselves from all content on all linked third-party sites on www.karaonetools.com and do not adopt this content as our own. This declaration applies to all links shown and to the content of the pages to which the links lead.

  1. Image rights

All image rights are owned by us or our partners. Use of images, even in extracts, is not permitted without our express consent.

  1. Guarantee

Your warranty claims are based on the statutory provisions. The statutory warranty period is 24 months from receipt of the goods. Any guarantee granted by a third party (manufacturer, importer, etc.) can be found in the product description that is enclosed with the goods. This does not restrict Dachzelt.Camp's statutory warranty obligation.

For business transactions, ie for purchases made by companies within the meaning of Section 1 Paragraph 1 Item 1 KSchG, the statutory warranty period applies.

When shipping the goods in consumer transactions, the risk of loss or damage to the goods is only transferred to the consumer as soon as the goods are delivered to the consumer or to a third party designated by the consumer other than the carrier.

We recognize the out-of-court arbitration board of www.ombudsmann.at.

  1. Complaints procedure

We undertake to participate in the arbitration procedure of the Internet Ombudsman in disputes:

Internet Ombudsman
Margaretenstrasse 70/2/10
1050 Vienna

More information on the types of procedure can be found at www.ombudsmann.at or in the respective procedural guidelines:

  • Procedural guidelines of the Internet Ombudsman for alternative dispute resolution under the AStG (AStG arbitration procedure): Here

  • Guidelines for the arbitration procedure at the Internet Ombudsman outside the scope of the AStG (standard procedure): Here

The EU Commission offers the possibility of online dispute resolution on an online platform operated by it. This platform can be reached via the external link www.ec.europa.eu .

Our email address: info@karaonetools.com

  1. Applicable Law

The application of Austrian law to the exclusion of the UN sales law is agreed for all legal transactions.

  1. Place of jurisdiction

In all cases, the competent court at the company's location is agreed as the place of jurisdiction. (Vienna, Austria)

Vielen Dank!


Vielen Dank!